Shipping policy

At Zenith Shine Co., we want delivery to feel like a natural continuation of the shopping experience. From the moment an order is placed to the moment a package reaches its destination, we aim to make shipping information clear and easy to understand.

This Shipping Policy applies to household products purchased through https://www.zenithshineco.online/.

1. Shipping Rates

Our standard shipping structure is:

Orders of $10.00 or More

Free standard shipping.

Orders Below $10.00

A $5.99 shipping charge applies.

The applicable shipping fee will be displayed during checkout before the customer completes the transaction.

2. Shipping Destinations

We primarily ship to addresses within the United States.

Availability may vary depending on the destination, carrier, merchandise, or logistical circumstances.

Customers are responsible for entering a complete and accurate delivery address.

3. Order Processing

After an order has been successfully submitted and payment has been authorized, it enters the fulfillment process.

Preparation may involve:

  • Inventory confirmation;
  • Picking merchandise;
  • Quality checks;
  • Packaging;
  • Address verification;
  • Shipping-label preparation; and
  • Carrier handoff.

Processing times may vary during holidays, promotional periods, unusually high order volume, or operational disruptions.

4. Delivery Estimates

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Actual delivery can be affected by:

  • Carrier capacity;
  • Weather;
  • Traffic;
  • Transportation conditions;
  • Destination;
  • Holidays;
  • Address issues;
  • Regional disruptions; and
  • Events beyond our reasonable control.

5. Tracking Information

Where tracking is available, tracking information may be sent to the customer through email or another applicable communication channel.

Tracking information may take some time to become active after a shipping label is generated.

6. Accurate Address Information

Please verify your address carefully before completing checkout.

This includes:

  • Street number;
  • Street name;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Recipient name.

If you identify an error after placing an order, contact:

[email protected]

immediately.

We will make reasonable efforts to help, but an address change may not be possible after the order has entered fulfillment or been transferred to a carrier.

7. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot find it, please check:

  • Your usual delivery location;
  • Mailroom;
  • Package room;
  • Building management;
  • Household members;
  • Neighbors; and
  • Carrier delivery notes.

If the package remains missing, contact us with the order number and relevant tracking information.

8. Damaged Shipments

If merchandise arrives visibly damaged, customers should retain the packaging where possible.

Please contact us with:

  • Order number;
  • Product name;
  • Description of damage;
  • Photographs of the packaging; and
  • Photographs of the merchandise.

Email:

[email protected]

9. Incorrect or Missing Products

If an order contains an incorrect product or a product appears to be missing, please notify us promptly.

We will review the order and fulfillment records and determine the appropriate resolution.

10. Multiple Packages

For operational reasons, products in the same order may occasionally be shipped separately.

Receiving one package before another does not necessarily mean the second package has been lost.

11. Weather and Other Delays

Shipping may be delayed by events including:

  • Hurricanes;
  • Flooding;
  • Severe storms;
  • Transportation disruptions;
  • Carrier interruptions;
  • Public emergencies;
  • Natural disasters;
  • High-volume periods; or
  • Other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers when such circumstances affect delivery.

12. International Shipping

Unless international delivery is expressly made available during checkout, we do not guarantee shipment outside the United States.

Where international delivery is offered, customers may be responsible for duties, taxes, customs charges, or other destination-specific requirements unless otherwise stated.

13. Shipping and Returns

Shipping-related matters should be considered together with our Return and Refund Policy.

Different shipping arrangements may apply when a return is caused by:

  • A defective product;
  • Material damage before delivery; or
  • Our fulfillment error.

14. Shipping Contact

Zenith Shine Co.
M & N BAKER, LLC
477 N. SEMORAN BLVD
ORLANDO, FL 32807
United States

Email: [email protected]