Refund policy
At Zenith Shine Co., we believe that household products should make everyday living more comfortable, organized, practical, and enjoyable. Whether a product is selected to refresh a living space, improve household organization, add convenience to a daily routine, or complement the atmosphere of a home, we want customers to receive merchandise that arrives in satisfactory condition and corresponds with their order.
This Return and Refund Policy explains the conditions and procedures applicable to purchases made through https://www.zenithshineco.online/.
This Policy is intended to be interpreted consistently with applicable federal law and the laws of the State of Florida.
1. Return Period
Unless a product listing specifically states otherwise, eligible merchandise may be returned within 30 calendar days from the date of delivery.
Customers are encouraged to inspect their merchandise promptly after delivery. If an item arrives damaged, defective, incomplete, or materially different from what was ordered, contacting us promptly allows us to investigate the matter more efficiently.
2. Conditions for an Ordinary Return
For a change-of-mind or other voluntary return, merchandise should be:
- Unused;
- In substantially its original condition;
- Clean and free from stains, odors, or other contamination;
- Free from damage caused after delivery;
- Accompanied by original packaging, labels, accessories, or components where applicable; and
- Supported by reasonable proof of purchase.
Customers may carefully inspect an item before deciding whether to keep it. However, merchandise that has been extensively used, altered, washed, damaged, or otherwise handled beyond reasonable inspection may no longer qualify for an ordinary return.
3. Household Products and Condition of Returned Merchandise
Because household products may be used in kitchens, bedrooms, bathrooms, living areas, storage spaces, or other personal environments, returned merchandise must be reasonably suitable for inspection and, where appropriate, resale.
Examples of circumstances that may affect eligibility include:
- Visible signs of prolonged use;
- Stains or discoloration;
- Strong odors;
- Missing components;
- Broken or altered parts;
- Damage caused by improper handling;
- Unauthorized modifications; or
- Significant deterioration after delivery.
These conditions primarily apply to voluntary returns and do not eliminate rights relating to defective or incorrectly supplied merchandise.
4. Defective Products
If you believe a product contains a manufacturing defect or another material problem that existed when you received it, please contact us.
Please provide:
- Your order number;
- Your name;
- Product name;
- Description of the problem;
- Photographs or videos when useful; and
- Any additional information reasonably requested by our customer-service team.
After reviewing the circumstances, we may offer a replacement, refund, repair where appropriate, return authorization, or another reasonable remedy.
5. Damaged Merchandise
Customers should inspect packages when they arrive.
If merchandise appears damaged, please retain the product and its packaging until the matter has been reviewed. Photographs of the outer packaging, shipping label, and damaged product can be particularly useful when determining whether damage occurred during transportation.
Contact:
as soon as reasonably practical.
6. Incorrect or Incomplete Orders
If you receive an item that is materially different from the item ordered, or if an expected item is missing from your shipment, please notify us.
We will compare the order information with our fulfillment records and determine the appropriate resolution.
Where an incorrect shipment results from our error, we will provide reasonable instructions for correcting the problem.
7. Change-of-Mind Returns
If you simply decide that a household product is no longer suitable for your needs, you may request a return within the applicable 30-day period, provided the item satisfies the return conditions.
Examples include:
- You no longer want the product;
- You selected the wrong item;
- The product does not fit your intended space;
- You purchased more than you need; or
- Your household needs changed after the order was placed.
A change-of-mind return is subject to the condition requirements described above.
8. Non-Eligible Returns
A voluntary return may be denied when an item:
- Has been substantially used;
- Has been damaged after delivery;
- Has been altered or modified;
- Has missing essential components;
- Has been exposed to substances that affect its condition;
- Cannot reasonably be resold because of its condition;
- Is returned outside the applicable return period; or
- Was damaged because of improper installation, use, storage, cleaning, or maintenance.
Nothing in this section is intended to exclude a remedy that applicable law requires us to provide.
9. How to Request a Return
Before sending merchandise back, contact:
Please include:
- Order number;
- Name used to place the order;
- Product name;
- Date of purchase;
- Reason for return; and
- Supporting photographs when appropriate.
Please do not send a return package without receiving return instructions first.
This helps us identify the shipment and avoid unnecessary delays.
10. Return Shipping
For an ordinary change-of-mind return, the customer may be responsible for the cost of shipping the merchandise back unless otherwise agreed.
If merchandise is defective, materially damaged before delivery, or incorrectly supplied due to our fulfillment error, we will determine an appropriate return-shipping arrangement consistent with the circumstances and applicable law.
11. Refund Processing
Once an approved return has been received and inspected, an eligible refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account depends partly on the customer's bank, card issuer, payment processor, or financial institution.
We cannot control processing times imposed by an independent financial institution after a refund has been initiated.
12. Shipping Charges
Our standard shipping structure is:
- Orders of $10.00 or more: Free shipping;
- Orders below $10.00: $5.99 shipping charge.
For a voluntary return unrelated to a defect or fulfillment error, applicable original shipping charges may not be refundable, subject to applicable law and the circumstances of the transaction.
13. Partial Refunds
In appropriate circumstances, we may offer a partial refund instead of requiring a complete return.
A partial refund may be considered where, for example:
- A minor cosmetic imperfection does not materially affect functionality;
- Packaging has sustained minor damage while the product remains usable;
- A limited issue can reasonably be compensated; or
- Another practical resolution is mutually acceptable.
A partial refund offered in one situation does not create an automatic entitlement to a partial refund in another transaction.
14. Exchanges
Exchanges may be available when replacement inventory exists.
If the desired replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
15. Order Cancellation
If you wish to cancel an order, contact us as quickly as possible at:
We will make reasonable efforts to accommodate cancellation requests received before fulfillment.
Once an order has been processed, packed, shipped, or transferred to a carrier, cancellation may no longer be possible. In such circumstances, the customer may need to use the applicable return process.
16. Florida Refund-Policy Requirements
Florida Statutes § 501.142 addresses refund policies at retail sales establishments. It provides that a retailer offering no cash refund, credit refund, or exchange must provide appropriate notice, and it recognizes that a retailer may establish a refund policy extending beyond seven days. (Florida Statutes § 501.142 )
This Policy establishes a 30-day return period for eligible merchandise and is intended to provide customers with clear advance notice of the applicable return procedures.
Nothing in this Policy is intended to waive a consumer right or remedy that cannot lawfully be waived.
17. Contact
Zenith Shine Co.
M & N BAKER, LLC
477 N. SEMORAN BLVD
ORLANDO, FL 32807
United States
Contact Person: JUSTICE MARGUERITE MITCHELL-STEPHENS
Email: [email protected]